Mobile-ID Digital Trust
ISO/IEC 27001:2022 · SIS351224I008
Published certification scope
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CARE COORDINATION
Nurses, care coordinators and case managers
Integration-dependent where noted
Nurses, care coordinators and case managers
CARE COORDINATION
Nurse & Care Coordinator Portal
Coordinates work from prioritized lists, adherence and alerts through outreach, escalation, medication follow-up and handoff—with visible ownership and service targets.
Product capabilityNurses, care coordinators and case managersIntegration-dependent where noted
01 · WORK CONTEXT
Built around the actor, object and decision—not generic feature cards
Care task · Alert · Outreach · Escalation · Medication task · Handoff
Open prioritized worklist → Review adherence → Triage alerts → Outreach to patient…
Role-scoped queues · Documented outreach & escalation · Consent-aware caregiver interaction
02 · WORKFLOW
End-to-end operating flow
Every step exposes state, owner, handoff and recovery expectations.
Open prioritized worklist
Review adherence
Triage alerts
Outreach to patient
Escalate by protocol
Medication follow-up
Handoff & close the loop
03 · DECISIONS
Where workflow becomes accountable
Decision 1
Should an alert be handled now, monitored or closed with rationale?
Decision 2
How many failed outreach attempts trigger escalation?
Decision 3
Does the handoff have an owner, due time and sufficient context?
04 · SCREEN STORY
Verified source screens, ordered by business importance
05 · EXCEPTIONS
Failure must preserve state and evidence
| # | Scenario & required behavior | Treatment |
|---|---|---|
| 01 | Unreachable patient: record attempts, channel, timing and escalation rule. | Controlled recovery |
| 02 | Duplicate/already-completed task: resolve by lineage rather than creating new work. | Controlled recovery |
| 03 | Care-team change: transfer ownership while preserving history. | Controlled recovery |
06 · TRUST & INTEGRATION
Controls and system boundaries
Trust controls
Role-scoped queues
Documented outreach & escalation
Consent-aware caregiver interaction
Handoff evidence
Integration surfaces
Patient App
Doctor Portal
TeleHealth
FHIR Task / Communication / Observation
Queue agingAdherence recoveryEscalation response timeHandoff completion
Queue aging07 · RELATED
Continue the product story
APPLICATION ACCESS
Governed application access
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