PRESCRIPTION-TO-DISPENSE

Pharmacy Portal

A prescription-to-dispense workflow covering ePrescription intake, clinical review, allergy/interaction checks, inventory-lot-expiry controls, dispensing, labels, counselling and handoff evidence.

Product capabilityPharmacists, pharmacy technicians and supervisorsIntegration-dependent where noted

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01 · WORK CONTEXT

Built around the actor, object and decision—not generic feature cards

PERSONA

Pharmacists, pharmacy technicians and supervisors

OBJECTS

Prescription · Medication · Allergy · Interaction · Inventory · Lot · Dispense · Counselling record

WORK MODEL

Receive ePrescription → Verify prescription & patient → Check allergy/interactions → Clarify if needed…

TRUST BOUNDARY

Pharmacist identity & role · Prescription/dispense lineage · Override reason & approval

02 · WORKFLOW

End-to-end operating flow

Every step exposes state, owner, handoff and recovery expectations.

Receive ePrescription

Verify prescription & patient

Check allergy/interactions

Clarify if needed

Check stock / substitution

Dispense & label

Counselling & handoff

Reconcile & audit

03 · DECISIONS

Where workflow becomes accountable

Decision 1

Is the prescription valid and bound to the correct patient?

Decision 2

Does allergy/interaction/contraindication require blocking or clarification?

Decision 3

Is substitution within policy and permitted scope?

04 · SCREEN STORY

Verified source screens, ordered by business importance

**Pharmacy Portal — Payment On Behalf Limit**

**Pharmacy Portal — Pha 18 Reconciliation Reporting**

**Pharmacy Portal — Payment Failed Timeout Duplicate And Retry**

**Pharmacy Portal — Invoice Electronic Receipt**

**Pharmacy Portal — Partial Failure And Retry**

**Pharmacy Portal — Evidence Receipt With Hash And Timestamp**

05 · EXCEPTIONS

Failure must preserve state and evidence

Failure must preserve state and evidence
#	Scenario & required behavior	Treatment
01	Stock-out: route or substitution is proposed only when policy permits.	Controlled recovery
02	Invalid lot/expiry blocks dispensing and records evidence.	Controlled recovery
03	Unresolved clarification keeps the prescription on hold rather than silently dispensing.	Controlled recovery

06 · TRUST & INTEGRATION

Controls and system boundaries

Trust controls

Pharmacist identity & role

Prescription/dispense lineage

Override reason & approval

Handoff and reconciliation evidence

Integration surfaces

ePrescription / medication orders

Inventory/ERP when integrated

FHIR MedicationRequest / MedicationDispense

Patient & Doctor applications

Prescription turnaroundClinical intervention rateDispensing exceptionsReconciliation completeness

07 · RELATED

Continue the product story

APPLICATION ACCESS

Governed application access

Access to this portal is granted on request. Submit an access request to get an account.