Mobile-ID Digital Trust
ISO/IEC 27001:2022 · SIS351224I008
Published certification scope
View evidence
Tiếng Việt
HomeService operations
Availability, workflow failures and production operational issues.
COMPANY
Support
Route service operations, integration, privacy/rights and security issues to the right accountable channel with enough context to investigate safely.
01 / SCOPE
What this route covers
Integration
API/FHIR/event/webhook/device behavior with correlation ID and environment.
Privacy & rights
Data subject request or privacy concern through the dedicated governed path.
Security
Suspected vulnerability or security issue through Security Reporting; avoid unnecessary sensitive data.
02 / WORKFLOW
Accountable next steps
- 01Classify issue
- 02Provide environment/service and safe reproduction context
- 03Include correlation ID when available
- 04Assign accountable team
- 05Investigate/remediate
- 06Confirm outcome/next action