Mobile-ID Digital TrustISO/IEC 27001:2022 · SIS351224I008Published certification scope
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PLATFORM

Care Orchestration

Coordinate cross-role work with explicit ownership, handoffs, deadlines, escalation and completion evidence instead of relying on informal messages.

01 / CAPABILITIES

What the platform does

01

Work state

Each task or case has a state, owner, priority and next action.

02

Handoff

Responsibility transfer is explicit and can require acknowledgement.

03

Escalation

Configured urgency and SLA rules surface work that needs intervention.

04

Journey continuity

Events from telehealth, RPM, laboratory, pharmacy and home care can become coordinated work.

02 / DATA FLOW

From context to accountable outcome

  1. 01Receive clinical or operational trigger
  2. 02Resolve patient, episode and responsible workspace
  3. 03Create accountable task/case
  4. 04Route to authorized role
  5. 05Acknowledge or reassign
  6. 06Complete, escalate or recover exception
  7. 07Record state transition and evidence
03 / INTEGRATION & TRUST

Designed boundaries

01

Integration

Events and APIs create or update work; application portals consume role-specific queues.

02

Trust

Authorization is evaluated at action time, with actor and decision evidence retained.

03

Boundary

The orchestrator coordinates work; it does not replace clinical system-of-record rules or professional judgement.

Screen detail

Search all Trusted Care
TRUSTED CARE

09 applications

Governed application access; no unverified login URL is invented.

Patient AppPatients & familiesRequest accessDoctor PortalDoctors & cliniciansRequest accessNurse & Care CoordinatorNurses & care coordinatorsRequest accessAdmin PortalOrganization administratorsRequest accessHealth KioskReception & service pointsRequest accessPharmacy PortalPharmacistsRequest accessLaboratory PortalLaboratory teamsRequest accessCareGiver AppCaregivers & familiesRequest accessTelehealthPatients & care teamsRequest access