Mobile-ID Digital TrustISO/IEC 27001:2022 · SIS351224I008Published certification scope
View evidence

FAQ

Frequently Asked Questions

Practical answers across platform, RPM, devices, applications, privacy, consent, integration, developer workflow and deployment.

PlatformHow does Trusted Care connect applications and enterprise systems ?

Applications use governed platform services while enterprise systems connect through approved API, FHIR, event or webhook interfaces. System-of-record ownership stays explicit per deployment.

RPMWhat happens when a measurement raises an alert ?

Trusted Care can validate subject, time, unit and quality context, evaluate configured monitoring rules, create accountable review work, and retain acknowledgement/escalation/resolution evidence. Clinical response remains the provider’s responsibility.

DevicesHow is device compatibility represented ?

Compatibility is tied to the exact model, firmware/OS, interface and measurement profile. Vendor-declared capability is kept separate from Trusted Care integration verification and regulatory status.

ApplicationsAre application permissions role-aware ?

Yes. Access can consider role, organization/workspace, patient or care relationship, purpose and current consent/delegation. Sensitive actions can require step-up or additional approval.

PrivacyHow is privacy enforced across integrations ?

Trusted Care applies configured purpose, minimization, authorization and disclosure controls. The customer remains responsible for lawful basis, source-system obligations and deployment-specific retention policy.

ConsentWhat happens when consent is withdrawn ?

Withdrawal changes future authorization decisions according to policy. Historical evidence may be retained where accountability, legal hold or configured retention requires it.

IntegrationWhich interoperability patterns are supported ?

The architecture provides FHIR R4, REST/OpenAPI, events, signed webhooks, DeviceKit and OAuth/mTLS patterns. The exact enabled interfaces depend on the deployment and approved integration profile.

DeveloperWhat must a developer prove before production ?

Register accountable ownership, use least privilege, test happy and failure paths in sandbox, demonstrate observability and recovery, and complete the production-readiness review for the confirmed environment.

DeploymentWhat should be confirmed before deployment ?

Confirm tenant/data boundary, connectivity, system-of-record ownership, identity/access, consent/privacy, device/integration profile, monitoring, recovery, credentials, failure handling and accountable owners.

Screen detail

Search all Trusted Care
TRUSTED CARE

09 applications

Governed application access; no unverified login URL is invented.

Patient AppPatients & familiesRequest accessDoctor PortalDoctors & cliniciansRequest accessNurse & Care CoordinatorNurses & care coordinatorsRequest accessAdmin PortalOrganization administratorsRequest accessHealth KioskReception & service pointsRequest accessPharmacy PortalPharmacistsRequest accessLaboratory PortalLaboratory teamsRequest accessCareGiver AppCaregivers & familiesRequest accessTelehealthPatients & care teamsRequest access